She has been with me through times of my life when I’ve felt most volatile. She’s helped my walk through many uncertainties and helped me make some life-altering decisions. We rocked and plowed through a lot of shit together! Then I fired her. I had to.
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Customer Surveys Are Killing Your Business
Sprint finally realized: people don't stay on the phone for a damn survey! And, they decided, tricking people into it would be a worthy and profitable idea.
Read More6 Ways To See Through The Posers And Find A Real Coach
Everyone's a coach now! My Instagram feed doesn’t lie. Coaches for this, and coaches for that. They are everywhere! Health coaches, life coaches, business coaches, fitness coaches, relationship coaches, wealth coaches. And I love this one: lifestyle coaches, e.i. undercover network marketers.
Read MoreWhat's Wrong With "Can I Help You?"
When the hostess finally looked at us, she asked the worst question any service professional can ask. "Can I help you?” She followed it up with a raised eyebrow. My cynical side wanted to come out say, “Well, I don’t know, can you?”
Read MoreI Am In The Miracle Business
I had no idea I would be in the restaurant business. After arriving in NYC with no contacts, only $40 to my name and absolutely no English skills, my first job in the restaurant business was as a bartender in one of Brooklyn’s busiest restaurants in 2002.
Read MoreSo, you want to open a restaurant?
Even with all the winning elements in place, 50% of restaurants go out of business within 3 years of their opening date. There are many opinions as to why this happens, hence the common “tough business, low margins, low profits” comments. The truth is, those restaurants don't make it because they lack HEART.
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