Telling people to stop their biases often has the opposite result. Helping people notice their biases and blind spots helps them reflect and make a deliberate choice about their thoughts and behaviours towards others.
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The Healing Power Of Complaining - And How To Complain Effectively
How To Stop Feeling Guilty For Not Accomplishing Enough And Get Through Crisis With Ease
What hurts us even more is our mental tail chasing: the guilt and the shame of falling off the wagon, or not being productive enough. We are conditioned to use time for something we can show for it, the result we can see, count and measure.
Read MoreHospitality Industry: How To Survive The Crisis Without Falling For Your Excuses
The hospitality industry is historically in reaction mode. It is the slowest to adapt a new technology and mindset necessary to stay relevant and profitable in any economy. Mostly, the hospitality industry fights change and adamantly tries to keep the status quo. During this crisis I see the same mindset over and over again: blame, apathy and defensiveness.
Read MoreHow To Ignore Productivity Advice And Stop Feeling Guilty During Crisis
Be productive, write that book, start that business, reinvent your business, do what you previously didn’t have time for, work out, take on a hobby, use this time wisely, change the world — they say.
While this can be a sage advice, it is a bit reckless and inapplicable for many of us.
Read MoreHospitality Industry: How To Re-Evaluate Your Business And Survive The Crisis -- So You Can Avoid Being A Victim
Your business hasn't failed as a result of the crisis -- your business, while physically remaining open, had failed prior to the crisis.
Read MoreCoaching Is Not Advice Giving
She has been with me through times of my life when I’ve felt most volatile. She’s helped my walk through many uncertainties and helped me make some life-altering decisions. We rocked and plowed through a lot of shit together! Then I fired her. I had to.
Read MoreGreat Customer Service Is Costing You Business
The terms service and hospitality are often used interchangeably. Though interrelated, they are not one and the same. Service and hospitality are two separate aspects of business and if regarded and used this way, can fundamentally change the results you create.
Read MoreCustomer Surveys Are Killing Your Business
Sprint finally realized: people don't stay on the phone for a damn survey! And, they decided, tricking people into it would be a worthy and profitable idea.
Read MoreWhat Your Desires Really Mean
If you don’t trust yourself to show up fully in a certain situation or environment, you won’t feel confident in it. Lack of confidence is conditioned into you by years of mindless practice of not being your full and true self. By self protecting, plying small, hiding, pretending, performing, perfecting and comparing.
Confidence is EVERYTHING, but what is it?
If you don’t trust yourself to show up fully in a certain situation or environment, you won’t feel confident in it. Lack of confidence is conditioned into you by years of mindless practice of not being your full and true self. By self protecting, plying small, hiding, pretending, performing, perfecting and comparing.
Read MoreHow To Conduct Employee Reviews
For many, restaurants are a transitional path for people on the way to “real” jobs or careers. Yet, this truth is a poor excuse for the industry’s notoriously high turnover. In reality, lack of employer support and diminished growth opportunities -- not the prospects of a “real job” -- are some of the biggest contributing factors to why most people leave the restaurant industry.
No Shade; A Win For Some Of Us Is A Win For All Of Us
“They did not see the real beauty, yet again.”
The fan-created meme was shared by Miss Georgia Lara Yan on her Instagram story shortly after Miss Philippines Catriona Gray was crowned as Miss Universe 2018.
In an interview weeks before the Miss Universe competition, Lara Yan also voiced: “After having seen photos of other contestants, I will tell you honestly, out of 88 contestants I only liked ten, the rest of them I could not even rank”.
Read MoreWhat To Say To Your Hospitality Team In Pre-Shift Meetings
The truth is, many restaurants don't have pre-shift meetings, and some that do still don't have a solid system or strategy around how they do it. Many restaurant managers think of pre-shift meetings as a necessary evil. They make it boring and glum by merely talking about new specials, 86’d items, and pointing out the negatives, like wrong uniform or schedule issues.
Read More4 Signs Your Hospitality Staff Are Ready For A Promotion
Traditionally, experience or seniority would dictate who was “next in line” for a promotion. Those lines no longer exist today, at least not in the most progressive, innovative organizations or successful restaurants. In today's world, experience alone is no longer enough, and seniority is a word used only by the most entitled of employees.
Read MoreHow To Handle Public Backlash As A Restaurant
Unlike ever before, everything that happens in a restaurant, good and bad, is magnified through social media and online reviews. If a restaurant ever drops the ball, the establishment will be denounced very publicly. We live in an era where one tweet can potentially lead to a losing month of business.
Read MoreManagement Skills That Can Help You In Business (And In Life)
Restaurants are unique because they combine every element of business under one roof: product creation, distribution, service, team development, strategy, marketing, operations, finance, tactical execution and more. Managing a business with all of these elements in one place is an opportunity you shouldn't miss.
Read MoreThe 6 Biggest Things That Keep Business Owners From Thriving
The economy and competition have little to nothing to do with the success or failure of a business. Strategic and operational errors are only symptoms of a deeper issue. The key difference-maker in businesses is the psychology of the business owner.
The 3 Most Common Misconceptions About Restaurant Managers
Many restaurant employees I’ve worked with wanted to become managers. They all had similar reasons for it: a bigger paycheck; a desire for authority and recognition; a more stable schedule. But most of them also didn’t understand what it means to be a restaurant manager.
Read MoreHow To Succeed At Work And Still Have A Life
I was once an overworked, irritated, greasy-food eating, no-life having, moody and perpetually sleep-deprived restaurant manager. I was definitely burning my candle at both ends. I’d spend 11 to 12 hours at work, plus two hours driving both ways. My off days would evaporate into catching up on sleep, self-care and errands.